A computer system plays an important role in the operations of any business. The information it can generate on a daily basis can be used to monitor the health and performance of the business. Computer systems require special maintenance, which if disregarded may actually cost more in downtime.

Since preventive maintenance is always crucial, this template sets out the legal, administrative and financial framework in the context of a maintenance service agreement entered into with a third party.

We recommend the use of this template to govern the relationship between a client who wants to outsource the maintenance of its equipment to a business specializing in computer maintenance services.

It should be noted that this template does not apply only to a business with a large IT system. As soon as a business begins to rely on computer technology, it should take measures to prevent computer malfunctions.

0.00 INTERPRETATION
0.01 Definitions
0.01.01 Activities
0.01.02 Agreement
0.01.03 Authorized Location
0.01.04 Breach
0.01.05 Change in Control
0.01.06 Confidential Information
0.01.07 Duration
0.01.08 Encumber or Encumbrance
0.01.09 Event of Default
0.01.10 Force Majeure
0.01.11 Fundamental Provisions
0.01.12 Intellectual Property
0.01.13 Legal Representatives
0.01.14 Maintenance Services
0.01.15 Other Equipment
0.01.16 PARTY
0.01.17 Person
0.01.18 Preventive Maintenance
0.01.19 Prime Rate
0.01.20 Related Person
0.01.21 Repairs
0.01.22 Subject Equipment
0.01.23 Spare Parts
0.01.24 Subcontractor
0.01.25 Subsidiary
0.01.26 Year
0.02 Precedence
0.03 Jurisdiction
0.03.01 Governing Law
0.03.02 Non-compliance
0.04 Miscellaneous
0.04.01 Cumulative Rights
0.04.02 Time and Dates
0.04.03 Financial References
0.04.04 References within Agreement
0.04.05 Gender and Number
0.04.06 Headings
0.04.07 Presumptions
0.04.08 Knowledge
0.04.09 Approval
0.04.10 GAAP
1.00 PURPOSE
1.01 Service
1.02 Conditions
1.02.01 Required by CLIENT
1.02.02 Required by SUPPLIER
1.02.03 Choice
2.00 CONSIDERATION
2.01 Subject Equipment
2.01.01 Annual Fee
2.01.02 Adjustment of Fee
2.01.03 Procedure
2.02 Other Equipment
3.00 TERMS OF PAYMENT
3.01 Fee
3.02 Invoicing
3.03 Imputation
3.04 Payment Location
3.05 Waiver of Compensation
3.05.01 By CLIENT
3.05.02 Compensation by SUPPLIER
3.06 Interest
3.07 Loss of Term
4.00 SECURITY
4.01 In favour of SUPPLIER
4.02 In favour of CLIENT
4.03 Letter of Credit
4.04 Performance Bond
5.00 MUTUAL REPRESENTATIONS AND WARRANTIES
5.01 Status
5.02 Authority
5.03 Binding Agreement
5.04 Canadian Resident
5.05 Commission
5.06 Insurance
5.07 Nominee
5.08 Fundamental Provisions
5.09 Disclosure
6.00 REPRESENTATIONS AND WARRANTIES OF THE SUPPLIER
6.01 Status
6.02 Authority
6.03 Binding Agreement
6.04 Insurance
6.05 Nominee
6.06 Fundamental Provisions
6.07 Disclosure
7.00 REPRESENTATIONS AND WARRANTIES OF THE CLIENT
7.01 Status
7.02 Authority
7.03 Binding Agreement
7.04 Insurance
7.05 Nominee
7.06 Fundamental Provisions
7.07 Disclosure
8.00 MUTUAL DUTIES AND OBLIGATIONS
8.01 Confidential Information
8.01.01 Undertaking
8.01.02 End of Agreement
8.02 Insurance
8.02.01 Insured Risks
8.02.02 Amount of Coverage
8.02.03 Issuer
8.02.04 Co-insured
8.02.05 No Limitation
8.03 Indemnification
8.03.01 “Loss”
8.03.02 Scope
8.03.03 Procedure
8.03.04 Deductible
8.03.05 Limitation on Claims
8.04 Disclosure of Agreement
9.00 DUTIES AND OBLIGATIONS OF THE SUPPLIER
9.01 Preventive Maintenance
9.01.01 Undertaking
9.01.02 Schedule
9.02 Repairs
9.02.01 Undertaking
9.02.02 Schedule
9.03 Spare Parts
9.04 Maintenance Services Supervision
9.05 Compliance with Laws and Standards
9.06 Best Practices
9.07 Modifications
9.08 Liability
9.08.01 No Liability
9.08.02 Notice of Risk
9.08.03 Use in Compliance
9.09 Subcontracting
9.10 Additional Equipment
9.10.01 No Liability
9.10.02 Notice of Risk
9.10.03 Use in Compliance
9.10.04 Subcontractor
9.10.05 Maintenance on Other Equipment
9.10.06 Costs
9.11 Prior Adjustments
10.00 DUTIES AND OBLIGATIONS OF THE CLIENT
10.01 Accessibility
10.01.01 Maintenance Personnel
10.01.02 Workspace
10.01.03 Billing
10.02 Moving Prohibition
10.02.01 Prior Consent
10.02.02 Supervision
10.02.03 Reconditioning
10.03 Other Equipment
10.04 Reserved Space
10.05 Compliance
10.05.01 Conditions
10.05.02 Non-Compliance
10.05.03 Amendment
10.06 Non-solicitation of Staff
11.00 SPECIAL PROVISIONS
11.01 Assignment
11.01.01 Prohibition
11.01.02 Effect of Breach
11.01.03 Exception
11.02 Force Majeure
11.02.01 No Default
11.02.02 Duty
11.02.03 Rights of Other Party
11.03 Relationship
11.03.01 Independent Contractors
11.03.02 No Control over Performance
11.03.03 No Authority to Bind
11.04 Further Assurances
11.05 Other Remedies
11.05.01 Choices
11.05.02 No Limitations
11.06 Prescription
11.07 Intellectual Property
12.00 GENERAL PROVISIONS
12.01 Notice
12.02 Dispute Resolution
12.02.01 Good Faith Negotiations
12.02.02 Mediation
12.02.03 Arbitration
12.03 Election
12.04 Counterparts
12.05 Amendment
12.06 Waiver of Rights
12.07 Electronic Transmission
12.08 Language
13.00 TERMINATION
13.01 Mutual Consent
13.02 Resiliation
13.02.01 Without Notice
13.02.02 With Prior Notice from SUPPLIER
13.02.03 With Prior Notice from CLIENT
13.03 Change in Control
14.00 EFFECTIVE DATE
14.01 Retroactivity
14.02 Execution
14.03 Deferral
15.00 DURATION
15.01 Probationary or Trial Period
15.02 Initial Term
15.03 Renewal
15.04 Survival
16.00 SCOPE


SCHEDULE A – EXCERPT OF A RESOLUTION OF THE SUPPLIER
SCHEDULE B – EXCERPT FROM A RESOLUTION OF THE CLIENT
SCHEDULE 0.01.03 – AUTHORIZED LOCATION(S)
SCHEDULE 0.01.22 – LIST OF THE SUBJECT EQUIPMENT
SCHEDULE 2.01 – ANNUAL FEE / DEADLINE
SCHEDULE 2.02 – HOURLY TARIFICATION GRID
SCHEDULE 4.03 – LETTER OF CREDIT
SCHEDULE 10.05 – TECHNICAL PROVISIONS